[产品服务]产品服务系统工程特性最终重要度确定方法

摘要/Abstract

摘要： 提出了一种考虑产品与服务交互的产品服务系统（PSS）工程特性最终重要度确定方法。应用模糊软集合方法解决质量屋在传递信息过程中存在的模糊性和不确定性；利用客户需求改进比率和“买点”对需求基本重要度进行修正，确定需求最终重要度；在工程特性基本重要度的基础上，利用PSS工程特性之间的自相关矩阵、工程特性竞争优先度以及改进比率合成获得工程特性最终重要度。最后以某企业轮式装载机PSS设计为实例，验证了方法的有效性。

关键词: 产品服务系统, 质量屋, 交互, 模糊软集合, 工程特性, 重要度

Abstract: A method was proposed，which considered the interaction between product and service to determine the final importance ratings of PSS ECs.A fuzzy soft set method was applied to solve the ambiguity and uncertainty in the processes of transmitting information in HoQ.The initial ratings of CRs（customer requirements） were adjusted by improvement ratings and selling points to obtain the final importance ratings of CRs.The correlation matrix of PSS ECs，competition priority and improvement ratio were used to correct the final importance ratings of PSS ECs based on the determined initial importance ratings of ECs.Finally，an example of wheel loader PSS was used to validate the effectiveness of the method.

Key words: product-service system（PSS）, house of quality（HoQ）, interaction, fuzzy soft set, engineering characteristics（ECs）, importance rating

中图分类号:

TH122

王浩伦, 程贤福. [产品服务]产品服务系统工程特性最终重要度确定方法[J]. 中国机械工程.

WANG Haolun, CHENG Xianfu. Final Importance Rating Determining Method of ECs for PSS[J]. China Mechanical Engineering.

导出引用管理器 EndNote|Ris|BibTeX

链接本文: http://www.cmemo.org.cn/CN/

http://www.cmemo.org.cn/CN/Y2018/V29/I20/2425

参考文献

[1]MONT O.Clarifying the Concept of Product-service System [J].Journal of Cleaner Production，2002，10（3）：237-245.
[2]江平宇，朱琦琦，张定红.工业产品服务系统及其研究现状[J].计算机集成制造系统，2011，17（9）：2071-2078.
JIANG Pingyu，ZHU Qiqi，ZHANG Dinghong.Industrial Product Service System Design and Its Current Research[J].Computer Integrated Manufacturing Systems，2011，17（9）：2071-2078.
[3]BOEHM M，THOMAS O.Looking Beyond the Rim of One's Teacup：a Multidisciplinary Literature Review of Product-service Systems in Information Systems，Business Management，and Engineering & Design [J].Journal of Cleaner Production，2013，51：245-260.
[4]LI H，JI Y，CHEN L，et al.Bi-level Coordinated Configuration Optimization for Product-service System Modular Design [J].IEEE Transactions on Systems，Man，and Cybernetics-Systems,2017，47（3）：537-554.
[5]LI H，JI Y，GU X，et al.Module Partition Process Model and Method of Integrated Service Product [J].Computers in Industry，2012，63（4）：298-308.
[6]李延来，唐加福，姚建明，等.质量屋构建的研究进展[J].机械工程学报，2009，45（3）：57-70.
LI Yanlai，TANG Jiafu，YAO Jianming，et al.Progress of Researches on Building House of Quality [J].Journal of Mechanical Engineering，2009，45（3）：57-70.
[7]CHAN L，WU M.Quality Function Deployment：a Literature Review [J].European Journal of Operational Research，2002，143：463-497.
[8]SAKAO T，SHIMOMURA Y，SUNDIN E，et al.Modeling Design Objects in CAD Systems for Service/Product Engineering[J].Computer-Aided Design，2009，41：197-213.
[9]AN Y，LEE S，PARK Y.Development of an Integrated Product-service Roadmap with QFD：a Case Study on Mobile Communications[J].International Journal of Service Industry Management，2008，19（5）：621-638.
[10]ZHANG Z，CHENG H，CHU X.Aided Analysis for Quality Function Deployment with an Apriori-based Data Mining Approach [J].International Journal of Computer Integrated Manufacturing，2010，23（7）：673-686.
[11]GENG X，CHU X，XUE D，et al.An Integrated Approach for Rating Engineering Characteristics' Final Importance in Product-service System Development [J].Computers & Industrial Engineering，2010，59：585-594.
[12]LI X，SONG W.A Rough VIKOR-based QFD for Prioritizing Design Attributes of Product-related Service [J].Mathematical Problems in Engineering，2016，2016（1）：1-11.
[13]MOLODTSOV D.Soft Set Theory:First Results [J].Computers and Mathematics with Applications，1999，37（4/5）：19-31.
[14]ALI M，FENG F，LIU X，et al.On Some New Operations in Soft Set Theory [J].Computers and Mathematics with Applications，2009，57（9）：1547-1553.
[15]MAJI P，BISWAS R，ROY A.Fuzzy Soft Sets [J].Journal of Fuzzy Mathematics，2001，9（3）：589-602.
[16]CAGMAN N，ENGINOLU S.Soft Matrix Theory and Its Decision Making [J].Computers & Mathematics with Applications，2010，59（10）：3308-3314.
[17]YANG Z，CHEN Y.Fuzzy Soft Set-based Approach to Prioritizing Technical Attributes in Quality Function Deployment [J].Neural Comput.& Applic.，2013，23：2493-2500.
[18]李延来，唐加福，蒲云，等.质量功能展开中顾客需求的排序算法[J].计算机集成制造系统，2007，13（6）：1196-1203.
LI Yanlai，TANG Jiafu，PU Yun，et al.Sorting Algorithm of Customer Requirements in Quality Function Deployment [J].Computer Integrated Manufacturing Systems，2007，13（6）：1196-1203.
[19]KHOO L，HO N.Framework of a Fuzzy Quality Function Deployment System [J].International Journal of Production Research，1996，34：299-311.
[20]ZHAI L，KHOO L，ZHONG Z.Towards a QFD-based Expert System：a Novel Extension to Fuzzy QFD Methodology Using Rough Set Theory [J].Expert Systems with Applications，2010，37（12）：8888-8896.