Research on Service-oriented Manufacturing System Process Improvements Based on Service Blueprint

Abstract

Abstract: Aimig on process improvement of service-oriented manufacturing systems，which was a combination of product manufacturing and service delivery，a service-oriented manufacturing system was structured，based on the service-oriented manufacturing and service blueprint coupling.According to the characteristics of the system，a method of system process improvements were given based on fuzzy tree graph.Finally，the effectiveness of the system process improvement method was verified by the case studies.The research indicates that the service-based manufacturing system may rapid response to customer heterogeneity demands based on the service blueprint.The results of system process improvement may be reflected in terms of time，flexibility，cost and quality.This will help manufacturers realize of the service value creation，and customers gain differentiated high-quality service through the participation.

Key words: service-oriented manufacturing system, service blueprint, fuzzy tree graph, customer participation

摘要： 针对产品制造和服务提供相融合的服务型制造系统流程改善问题，在服务型制造和服务蓝图耦合的基础上，构建了基于服务蓝图的服务型制造系统，并依据系统特征，给出了基于模糊树图的系统流程改善方法，实例分析验证了该系统流程改善方法的有效性。研究表明：基于服务蓝图的服务型制造系统能够快速响应客户的异质化需求，且系统流程改善的结果在时间、柔性、成本和质量等指标方面均能得以体现，这有助于制造企业服务价值创造的实现，以及客户通过参与获取差异化的高品质服务。

关键词: 服务型制造系统, 服务蓝图, 模糊树图, 客户参与

CLC Number:

TH16

LUO Jianqiang, ZHANG Yanping, PENG Yongtao. Research on Service-oriented Manufacturing System Process Improvements Based on Service Blueprint[J]. China Mechanical Engineering.

罗建强, 张艳萍, 彭永涛. [服务型制造规划和实施]基于服务蓝图的服务型制造系统流程改善研究[J]. 中国机械工程.

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