产品规划中基于不完全语义信息的顾客需求分析研究

中国机械工程 ›› 2011, Vol. 22 ›› Issue (20): 2485-2489,2519.

产品规划中基于不完全语义信息的顾客需求分析研究

郭茜1;李延来1;蒲云1;雒兴刚2

1.西南交通大学，成都，610031

2.东北大学流程工业综合自动化国家重点实验室,沈阳,110004

出版日期:2011-10-25 发布日期:2011-11-02
基金资助:
国家自然科学基金资助项目(70721001，70871020，70971017)

Analysis of Customer Requirements in Product Planning Based on Incomplete Linguistic Preference Information

Guo Qian1;Li Yanlai1;Pu Yun1;Luo Xinggang2

1.Southwest Jiaotong University，Chengdu,610031

2.Natural Key Lab of Integrated Automation of Process Industry,Northeastern University,Shenyang,110004

Online:2011-10-25 Published:2011-11-02
Supported by:
National Natural Science Foundation of China（No. 70721001，70871020，70971017）

摘要/Abstract

摘要：

顾客需求分析是产品规划的基础。针对顾客需求偏好信息模糊、不完备的特点,提出了基于残缺语言判断矩阵的顾客需求重要度确定方法。该方法首先充分利用个体的已知偏好信息对缺失信息进行合理推断，然后通过信息集结获得群体偏好信息，进而揭示顾客需求的相对重要性。实例研究证明了该方法的有效性和易操作性。



关键词:

质量功能配置, 顾客需求, 不完全语义偏好信息, 群决策

Abstract:

Customer requirement analysis is the basis for product planning.Due to the vagueness and incompleteness of customer preferences,a method was proposed on the basis of incomplete linguistic judgment matrices to analyse the importance of customer requirements.The method made sufficiently usage of preference information provided by each customer to construct a complete preference relation.By fusing all the complete preference into the collective one,a group preference relation was obtained in

order to determine the importance ratings of customers' requirements.A practical example verified its feasibility and effectiveness.

Key words: quality function deployment, customer requirement, incomplete linguistic preference information, group decision making

中图分类号:

TH122

郭茜1, 李延来1, 蒲云1, 雒兴刚2.

产品规划中基于不完全语义信息的顾客需求分析研究

[J]. 中国机械工程, 2011, 22(20): 2485-2489,2519.

GUO Qian-1, LI Yan-Lai-1, BO Yun-1, LUO Xin-Gang-2.

Analysis of Customer Requirements in Product Planning Based on Incomplete Linguistic Preference Information

[J]. China Mechanical Engineering, 2011, 22(20): 2485-2489,2519.

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