Modular Design of Product-service Systems Oriented to Mass Personalization

Abstract

Abstract: A modular design framework of PSS oriented to mass personalization was proposed.Through the combination of internal fewer modules of products and services，personalized customer demands might be realized in ways of large scale，low cost and fast speed.The differences between mass personalization mode and mass customization mode were discussed，the research and application statuses of PSS modular design oriented to mass personalization were summarized，the basic features and realization modes of modular design of PSS oriented to mass personalization were analyzed，and the PSS modular processes and methods were put forward.The proposed design framework and methods of PSS modular design oriented to mass personalization provide a theoretical reference for the mass personalization design and the PSS modular design.

Key words: mass personalization, product-service system（PSS）, modular design, configuration design, supply chain design

摘要： 提出了面向大规模个性化的产品服务系统（PSS）模块化设计框架，通过物理与服务的内部模块组合，实现客户需求的大规模、个性化、低成本与快速提供。论述了大规模个性化与大规模定制模式的区别，归纳总结了面向大规模个性化的PSS模块化设计研究与应用现状，分析了面向大规模个性化的PSS模块化设计基本特征与实现模式，提出了面向大规模个性化的PSS模块化过程与方法。这一系统归纳的面向大规模个性化的PSS模块化设计框架与方法为产品的大规模个性化设计和产品服务系统模块化设计提供了理论参考。

关键词: 大规模个性化, 产品服务系统, 模块化设计, 配置设计, 供应链设计

CLC Number:

TP391.7

LI Hao, TAO Fei, WEN Xiaoyu, WANG Haoqi, LUO Guofu. Modular Design of Product-service Systems Oriented to Mass Personalization[J]. China Mechanical Engineering.

李浩, 陶飞, 文笑雨, 王昊琪, 罗国富. [产品服务系统]面向大规模个性化的产品服务系统模块化设计[J]. 中国机械工程.

References

[1]江平宇，朱琦琦.产品服务系统及其研究进展[J］.制造业自动化，2008，30（12）：10-17.
JIANG Pingyu，ZHU Qiqi.Product-service System and Its Research Progress [J］.Manufacturing Automation，2008，30（12）：10-17.
[2]杨才君，高杰，孙林岩.产品服务系统的分类及演化：陕鼓的案例研究[J］.中国科技论坛，2011（2）：59-65.
YANG Caijun，GAO Jie，SUN Linyan.Classification and Evolution of Product-service System：a Case Study of Shaan Gu，2011（2）：59-65.
[3]GOEDKOOP M，HALER C V，TERIELE H，et al.Product-service Systems，Ecological and Economic Basics [R］.Amsterdam：Dutch Ministries of Environment and Economic Affairs，1999.
[4]ROY R.Sustainable Product-service Systems [J］.Futures，2000，32（3/4）：289-299.
[5]MANZINI E，VEZOLLI C.A Strategic Design Approach to Develop Sustainable Product Service Systems：Examples Taken from the Environmentally Friendly Innovation Italian Prize [J］.Journal
of Cleaner Production，2003，11（8）：851-857.
[6]TUKKER A，TISHNER U.Product Services as a Research Field：Past，Present and Future.Reflections from a Decade of Research [J］.Journal of Cleaner Production.2006，17（14）
：1552-1556.
[7]TSENG M M，JIAO R J，WANG C.Design for Mass Personalization [J］.CIRP Annals-manufacturing Technology，2010，59（1）：175-178.
[8]ZHOU F，JI Y，JIAO R J.Affective and Cognitive Design for Mass Personalization：Status and Prospect[J］.Journal of Intelligent Manufacturing，2013，24（5）：1047-1069.
[9]BERRY C，WANG H，HU S J.Product Architecting for Personalization[J］.Journal of Manufacturing Systems，2013，32（3）：404-411.
[10]HU S J.Cyber-physical Manufacturing Systems for Open Product Realization [R］.Shenyang ：ICFDM，2016.
[11]NGO T D，KASHANI A，IMBALZANO G，et al.Additive Manufacturing（3D Printing）：A Review of Materials，Methods，Applications and Challenges [J］.Composites Part B：Engineering，2018，
143（15）：172-196.
[12]QU M，YU S，CHEN D，et al.State-of-the-art of Design，Evaluation，and Operation Methodologies in Product Service Systems [J］.Computers in Industry，2016，77：1-14.
[13]朱琦琦，江平宇，张朋，等.数控加工设备的产品服务系统配置与运行体系结构研究[J］.计算机集成制造系统，2009，15（6）：1140-1148.
ZHU Qiqi，JIANG Pingyu，ZHANG Peng，et al.Configuration and Operation Architecture for Product Service Systems of CNC Machine Tools[J］.Computer
Integrated Manufacturing Systems，2009，15（6）：1140-1148.
[14]张在房.顾客需求驱动的产品服务系统方案设计技术研究[D］.上海：上海交通大学，2011.
ZHANG Zaifang.Research on Conceptual Design Technology of Product-service Systems Driven by Customer Requirements[D］.Shanghai：Shanghai Jiao Tong University，2011.
[15]沈瑾.基于本体的产品延伸服务建模与配置研究[D］.上海：上海交通大学，2012.
SHEN Jin.Modelling and Configuration of Product Extension Services Using an Ontology-based Approach [D］.Shanghai：Shanghai Jiao Tong University，2012.
[16]VASANTHA G V A，ROY R，LELAH A，et al.A Review of Product–service Systems Design Methodologies [J］.Journal of Engineering Design，2012，23（9）：635-659.
[17]姜杰，李彦，熊艳，等.基于 TRIZ 理想解和功能激励的产品服务系统创新设计[J］.计算机集成制造系统，2013，19（2）：225-234.
JIANG Jie，LI Yan，XIONG Yan，et al.Product-service Systems Innovative Design Based on TRIZ Final Ideal Solutions and Function Stimulation [J］.Computer
Integrated Manufacturing Systems，2013，19（2）：225-234.
[18]BERTONI A，BERTONI M，ISAKSSON O.Value Visualization in Product Service Systems Preliminary Design[J］.Journal of Cleaner Production，2013，53（16）：103-117.
[19]DAVIS S M.Future Perfect [M］.New York：Addison-Wesley，1987.
[20]TSENG M M，JIAO J，MERCHANT M E.Design for Mass Customization [J］.CIRP Annals-manufacturing Technology，1996，45（1）：153-156.
[21]KUMAR A.From Mass Customization to Mass Personalization：a Strategic Transformation [J］.International Journal of Flexible Manufacturing Systems，2007，19（4）：533-547.
[22]SUNDIN E，LINDAHL M，COMSTOCK M，et al.Integrated Product and Service Engineering Enabling Mass Customization[C］//Proceedings of 19th International Conference on Production
Research.Santiago，2007：1-6.
[23]AURICH J C，FUCHS C.An Approach to Life Cycle Oriented Technical Service Design [J］.CIRP Annals，2004，53（1）：151-154.
[24]LI H，JI Y，GU X，et al.Module Partition Process Model and Method of Integrated Service Product [J］.Computers in Industry.2012，63（4）：298-308.
[25]LI H，MI S，LI Q，et al.A Scheduling Optimization Method for Maintenance，Repair and Operations Service Resources of Complex Products[J］.Journal of Intelligent Manufacturing，2018
（2）：1-19.
[26]AURICH J C，FUCHS C，WAGENKNECHT C. Life-Cycle-Oriented-Design-of-Technical-Product Se-rvice-Systems [J］.Journal of Cleaner Production，2006，14（17）：1480-1494.
[27]AURICH J C，WOLF N，SIENER M，et al.Configuration of Product Service Systems [J］.Journal of Manufacturing Technology Management，2009，20（5）：591-605.
[28]TUUNANEN T，CASSAB H.Service Process Modularization：Reuse Versus Variation in Service Extensions [J］.Journal of Service Research，2011，14（3）：340-354.
[29]GENG X，CHU X.A New PSS Conceptual Design Approach Driven by User Task Model [C］//Functional Thinking for Value Creation：Proceedings of the 3rd CIRP International
Conference on Industrial Product Service Systems.Braunschweig，2011：123-128.
[30]董明，苏立悦.大规模定制下基于本体的产品服务系统配置[J］.计算机集成制造系统，2011，17（3）：653-661.
DONG Ming，SU Liyue.Ontology-based Product-service System Configuration of Mass Customization [J］.Computer Integrated Manufacturing Systems，2011，17（3）：653-661.
[31]WANG P P，MING X G，LI D，et al.Modular Development of Product Service Systems [J］.Concurrent Engineering.2011，19（1）：85-96.
[32]GEUM Y J，KWAK R，PARK Y.Modularizing Services：a Modified HoQ Approach [J］.Computers & Industrial Engineering.2012，62（2）：579-590.
[33]LONG H J，WANG L Y，SHEN J，et al.Product Service System Configuration Based on Support Vector Machine Considering Customer Perception [J］.International Journal of Production
Research，2013，51（18）：5450-5468.
[34]SHIKATA N，GEMBA K，UENISHI K.A Competitive Product Development Strategy Using Modular Architecture for Product and Service Systems [J］.International Journal of Business and Systems
Research，2013，7（4）：375-394.
[35]宋文燕.面向客户需求的产品服务方案设计方法与技术研究[D］.上海：上海交通大学，2014.
SONG Wenyan.Study on Methods and Technologies for Customer Requirement-oriented Design of Product-service Concept [D］.Shanghai：Shanghai Jiao Tong University，2014.
[36]SONG W，MING X，HAN Y，et al.An Integrative Framework for Innovation Management of Product-service System [J］.International Journal of Production Research，2015，53（8）：2252-
2268.
[37]李浩，祁国宁，纪杨建，等.面向服务的产品模块化设计方法及其展望[J］.中国机械工程，2013，24（12）：1687-1695.
LI Hao，QI Guoning，JI Yangjian，et al.Service Oriented Product Modular Design Method and Its Prospect [J］.，2013，24（12）：1687-1695.
[38]LI H，JI Y J，LUO G F，et al.A Modular Structure Data Modeling Method for Generalized Product [J］.International Journal of Advanced Manufacturing Technology.2016，84（1/4）：197-
212.
[39]LI H，JI Y J，CHEN L，et al.Bi-level Coordinated Configuration Optimization for Product-service System Modular Design [J］.IEEE Transactions on Systems Man & Cybernetics
Systems.2017，47（3）：537-554.
[40]李浩，焦起超，文笑雨，等.面向客户需求的企业产品服务系统实施方案规划方法[J］.计算机集成制造系统，2017，23（8）：1750-1764.
LI Hao，JIAO Qichao，WEN Xiaoyu，et al.An Implementation Solution Planning Methodology of Enterprise Product-service System Oriented to Cus-
tomer Demand [J］.Computer Integrated Manufacturing Systems，2017，23（8）：1750-1764.
[41]LI H，JI Y J，LI Q F，et al.A Methodology for Module Portfolio Planning within the Service Solution Layer of a Product-service System [J］.International Journal of Advanced
Manufacturing Technology，2018，94（9）：3287-3308.
[42]MURTHI B P S，SARKAR S.The Role of the Management Sciences in Research on Personalization [J］.Management Science，2003，49（10）：1344-1362.
[43]REI- M，KOSER M.From Mass Customization to Mass Personalization：a New Competitive Strategy in E-business [M］// In Trendberichte Zum.Heidelberg ：Physica-Verlag HD，2004：285-
310.
[44]KUMAR A.From Mass Customization to Mass Personalization：a Strategic Transformation [J］.International Journal of Flexible Manufacturing Systems，2007，19（4）：533-547.
[45]KUMAR A，STECKE K E.Measuring the Effectiveness of a Mass Customization and Personalization Strategy：a Market and Organizational-capability-based Index [J］.International
Journal of Flexible Manufacturing Systems，2007，19（4）：548-569.
[46]ADOMAVICIUS G，TUZHILIN A.Personalization Technologies：a Process-oriented Perspective [J］.Communications of the ACM，2005，48（10）：83-90.
[47]SUH N P.The Principle of Design [M］.Oxford：Oxford University Press，1990.
[48]KANO N，SERAKU K，TAKAHASHI F，et al.Attractive Quality and Must be Quality [J］.Journal of the Japanese Society for Quality，1984，14（2）：39-48.